Program Operation Assistant

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  • Job Openings
  • Program Operations Assistant

    About Viamo

    Mobile technology is revolutionizing how organizations engage with their end users. More than 96% of the world’s population has access to a mobile phone, meaning it is now possible to reach nearly every single person on the planet. Yet 3 billion people living in emerging markets still lack access to relevant, timely, and engaging information in their local languages, and their voices remain underheard. The organizations that serve them lack the technology and capacity to reach them, and many are unaware of the power of mobile technology to meet their organizational goals.

    Viamo connects individuals and organisations using digital technology to make better decisions.

    With more than 11 million people reached in 2019 alone, we are well on our way to meeting our goal of reaching 50M people annually by 2023.

    About the role

    You will be our global Program Operations Assistant. Your role is to ensure that all of our internal processes and tools remain up to date and accurate. You are a self-starter, an excellent communicator, and are extremely organized and reliable. You are comfortable and have experience working across different platforms, and are a quick learner.

    Key Responsibilities

    • CRM Management
      • Ensure proper formatting within Copper (CRM) of all Opportunities, People, and Organizations by performing weekly and monthly audits.
      • Ensure all information entered in Copper is up to date and accurate for all countries by performing weekly and monthly audits.
      • Ensure opportunities are exported monthly into a complex Excel document (the “Programs Dashboard”), a PowerPoint Slidedeck, and other relevant locations on a monthly basis.
    • Internal Tool/Process Management
      • Programs Dashboard
        • Ensure a complex Excel document is updated monthly and formulas remain constant. Minimal data cleaning is required.
        • Export and clean data from the Viamo platform to be included in the Programs Dashboard.
      • Programs Funnel
        • Ensure monthly completion of monthly tasks by all Country Managers.
        • Perform basic analysis of the performance using Excel.
      • Project Log
        • Ensure project log remains up to date each month.
        • Complete information where possible using information available on a shared company Google Drive.
      • Global Programs Calls
        • Prepare structure of monthly deck.
    • KPI Tracking
      • Ensure internal tracking is up to date.
    • Programs tools
      • Updates to Programs resources, such as capability statements, as needed.
    • RFP Portal
      • Comb and review websites for relevant grant and contract opportunities and share with in-country staff in an Excel spreadsheet
    • All other duties as required

    Key Performance Indicators

    • Timely and accurate completion of all monthly tasks.

    Team and Reporting Structure

    • Reports to the Director of Program Operations.

    Location

    • Flexible (time zone GMT to GMT +5hrs desirable). Uganda preferred.

    Profile

    Required

    • Bachelor's degree.
    • At least 1-2 years of experience in administrative operational tasks in any combination of: social enterprise, INGO, mobile network operator, ICT4D.
    • Excellent verbal and written communication skills in English and an ability to communicate clearly with a range of people from diverse backgrounds and cultures.
    • Demonstrated self-management/entrepreneurial skills, adaptability, and resourcefulness.​
    • Experience using Google Drive, Excel, Powerpoint, and CRMs (ideally Copper).
    • Experience with basic data cleaning.

    Desirable

    • Experience living and working in a Viamo country in Africa or Asia.
    • Excellent written and oral communication skills in French.

    Viamo is an Equal Opportunity Employer. We value diversity and encourage applications from all candidates. We believe that diverse perspectives help our teams to create innovative solutions and understand our global clients' needs. In alignment with our values, we are committed to recruiting and retaining a diverse global workforce without discrimination.

    Apply now with a CV and a short cover letter at viamo.io/vacancies

    https://viamo-inc.breezy.hr/p/aac3edb9fdb3-program-operations-assistant

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